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Front Office Courses
Expert Level Scheduling
Master the art of scheduling.
Call conversions, Patient Re-activation, and patient service
Do you want to convert every call into a scheduled appointment?
Learn how to answer the most difficult questions and convert those calls to scheduled appointments. Get your first time callers to be excited to meet your team in person!
Unscheduled treatments are like unearthed diamonds in your backyard.
Increase your profits without spending a penny on marketing. Learn just how much money/un-scheduled treatment you’ve left on the table and help your patients commit to completing their treatment.
Every patient will feel
like a V.I.P. once you've transformed their dental experience.
Become a dental concierge and transform the patient experience into that V.I.P. treatment they seek. You will learn how to breathe new meaning into the phrase “How can I help you?” and transform it to “How can we serve you?”.
Are you ready to Level Up your scheduling skills?
In this course, you will learn the scheduling tips and tricks that will help your practice consistently be in the Perpetual State of Preparedness – when you are prepared with questions, systems, protocols, questions and follow up, you are going to see a big change in your schedule, production, patient and team relationships!
Being in the Perpetual State of Preparedness allows you to tap into every opportunity that comes your way, as well as remove the barriers that being unorganized/unprepared causes and opens up your focus to patient connections.
In this course, you will:
• Master your schedule
• Look for, and maximize hidden scheduling and production opportunities
• Increase production and patient retention by "continuing the conversation"
• Schedule for highest production and patient care
• Be in the Perpetual State of Preparedness
Accounts Recovery (COMING SOON)
More information means more money.
Learn how to write accurate and thorough narratives to increase insurance payment and decrease denials.
Be clear and concise.
Avoid the most common mistakes and omissions that slow down the process of getting paid.
Don't let your money
be held hostage.
Gain a full understanding of the true cost of doing dentistry, the value and necessity of oral health, and key words that get you paid.
First Impressions (COMING SOON)
What is proper etiquette in the dental office?
Proper etiquette is appropriate and professional interaction between the dental team and the patient. How patients perceive us is based on how we present ourselves. Learn how to create the best first impression possible.
Go from villain to hero.
Image awareness allows us the opportunity to change that image, in turn, allowing us to see more patients and teach them the importance of prevention and oral health. How we look, speak, and act sets the tone for
Get to the point.
Learn how to speak professionally and clearly while making your patients feel heard, understood and respected. Hone your listening skills, recognize key words that offer insight to what type of personality your patients have and how to reach them.
Patients don't care how much you know until they know how much you care.
Have meaningful conversations that engage the patient and build relationships to grow the practice.
Learn how to handle
some of the most challenging situations.
From difficult questions about fees or cancellation calls, you will develop the proper responses that encourage patients to make and keep their appointments.
Ready, set, go!
When you know your “no’s”, your communication skills will improve and you will be better prepared to handle the difficult questions and situations we often face in the dental practice.
It Will Happen
A new patient will call to ask for fees, an existing patient will call to cancel their appointment, or a patient in the
practice will fail to schedule needed treatment. How we respond in these situations largely determines the dental practice's success. Learning the proper responses and how to communicate them in a way that encourages the patient to make and keep their appointments is crucial.
Know No's is designed to help teams improve their communication skills to better engage and build
relationships with their patients. Begin implementing verbal skills now and better prepare the dental team for
almost any situation.
Students will discover new ways to communicate and demonstrate an understanding of these principles:
● Engage in meaningful conversations that build relationships and grow the practice.
● Develop skills to communicate with patients in such a way as to avoid cancellations/no shows.
● Use new verbiage when discussing the insurance questions.
Leadership & Administrative Courses
Hire Train and Retain | Corporate HR System (COMING SOON)
Become a hiring expert,not a firing expert.
recruit, hire, train, and retain long-term employees at a corporate level
Save valuable time
with our pre-screening tools.
Our personality and skills assessment is designed to determine whether the applicant is self centered or outward focused. Anyone can tell you what you what you want to hear during an interview. Save valuable time by pre-screening applicants. Our expert interviewing section will show you how to extract valuable information during the interview.
Set up your new hire and
team for a successful transition.
Set the tone for high level work performance with clear expectations using our corporate level on-boarding system. From customizable downloads and detailed training itinerary, your new hire will be prepared to perform at the same top level as you and your team.
Hiring someone without dental experience or you want to transition someone from the front to the back or vice versa? We’ve got you covered with the online self-study courses.
Your employees won't
want to leave.
Our leadership series will inspire you and help you lead your team to greatness. From dealing with difficult employees, to motivating your team to work as hard as you, our leadership courses will fill your tank with the fuel needed to run full speed ahead!
TRM | Team Resource Management Training
Know your resources by taking an in depth look at your team with our evaluation forms and analysis.
Create IAP-Individual Action Plans.
Learn the strengths, weaknesses and needs of your team, and create a plan to leverage their talents and provide opportunities for growth.
The difference to
your bottom line.
From referrals, reviews, and case acceptance, the proof is in the numbers. When you utilize all available resources, you leave it all on the playing field! This is the approach of a winning team!
Leadership for the Ages | Understanding Generational Differences (COMING SOON)
We can get along.
Lead your tribe.
Understanding the different characteristics.
Knowledge is power. Sometimes, the disconnect lies in a generalization of employees and unrealistic expectations.
Achieve harmony in
If you don’t understand the differences, you can’t effectively lead. When you don’t effectively lead, some employees will assume the burden and stress of leading while others take advantage of the confusion.
Understand the nature
Recognize the nature of the existing tribes in your practice. Is there a toxic tribe? More than one tribe? Who are the leaders? You can’t force a new tribe but you can learn to restructure one and be the leader.
The Unstuck Dentist | Professional Growth
Assess and clarify.
With the day to day grind, we often find ourselves stuck and don’t know how we got there.
You will gain the skills to assess and clarify where you’re stuck in your practice journey. Identify expectations and inner barriers that are keeping you stuck, and how to work through them.
Explore and implement.
Start your journey.
Implement the M/A/P (an unoriginal but fitting acronym) system instead of default beliefs that hold you back personally and professionally. Start inside and work your way out by taking small steps, implementing change and start making progress
Get unstuck, and unlock the potential of your practice.
Reflect on and better manage time and energy— switching from low-level activities to prioritizing activities that align with your goals, are fulfilling and keep you on track in your practice.
We get stuck or lose direction in our careers at some point. Or several points. But we don't have to stay there.
Stuck happens. And when it does, it can stifle the joy and satisfaction of practicing, and the fulfillment of helping others.
Sometimes, it’s a life event which makes it difficult to go back to the way things used to be. Sometimes it’s the overwhelm of doing all it takes, or the fear of not being able to. If left unchecked, you can either burn out or get close.
Acknowledging and dealing with these challenges is critical not only to your practice’s long-term success, but to your own personal happiness and well-being. This requires making changes, often small but consistent, starting from the inside and
working your way out. These small steps add up to make a big difference, and can take you from distressed and distraught to filled with enthusiasm and energy, revitalizing yourself and your practice.
This is an interactive course. I will walk you through mindset shifts and practical tools to help you move from frustrated, flustered (and other f-words) to forward-moving.
In this course, you will:
● Learn what 'stuck' signifies in your career path and why it's important
● Identify expectations and inner barriers that are keeping you stuck (limited thinking),
and how to work through them
● Explore and implement the M/A/P system , starting inside and working your way out
● Reflect on and better manage time and energy —switching from low-level activities to prioritizing activities
that align with your goals and values, and keep you on track in your practice
● Reassess decision making, systems, and how to avoid going back to old habits and getting stuck
SOS | The Spirit of Service
Join the revolution!
HAVE A SERVICE DRIVEN PRACTICE.
Trust and service.
Do unto others.
When you are service centered, and truly in the spirit to serve, your patients will feel at ease and trust that when you present your recommendations for treatment, you have their best interest in mind.
Identify the road blocks.
Unleash the power.
Learn how to recognize the things that often block you from fully serving and what triggers cause you to conserve your energy. Get rid of your fear of burning out. Full speed ahead!
Full service fuel station.
Fill your tank.
People who volunteer seem to have an unlimited supply of energy, Create a culture of service so fulfilling, your team and patients will want more. Fill your tank by serving the needs of others.
Radiation Health & Safety | A Comprehensive Exam Preparation
check your understanding and take your test with confidence.
How it’s made.
Learn the science of how x-rays were discovered and how dental x-rays are produced. From film, to digital imaging, we cover the science you need to know.
Protect yourself and
From infection control to accuracy, learn the effects of radiation to the body and precautions to take while producing quality x-rays.
Take your exams with confidence.
This comprehensive course serves as a preparation for radiation safety exams.
This course is a review of radiation health and safety and can be used to help the student prepare to take national and other state required radiation health and safety exams.
Although we have arranged a very thorough and comprehensive course it is not meant to be the only
means of preparing for your exam. We suggest you use multiple avenues to prepare.
Completion of this course is not a guarantee that you will pass your exam nor does it qualify you to expose dental radiographs.
The student should strive to meet the following objectives and demonstrate an understanding of the facts and
principles presented in this course:
• List the properties of radiation and explain the biological effects of radiation exposure.
• Describe safety precautions when using radiation.
• Describe a diagnostic quality x-ray.
• Identify the means of producing quality radiographs.
• List the types of film exposures.
• Explain the bisecting principle and technique.
• Explain the paralleling principle.
• List common radiographic errors that occur during exposure and processing of x-ray films.
• List standardized procedures that the dental assistant/radiographer can follow to ensure quality radiographs.